Privacy Policy

我們收集的資訊

• When you create an account, book a lesson, or contact us, we collect your name and email address.
• During lessons, we may collect information about your learning preferences, progress, and goals to personalize your experience.
• Basic technical data such as browser type, IP address, and request information may be processed as necessary for website operation, security, fraud prevention, and troubleshooting. Additional analytics data is collected only if you consent to analytics through our cookie banner.

我們如何使用您的資訊

• To create and manage your student account and lesson bookings.
• To provide personalized Chinese language instruction tailored to your goals.
• To send lesson confirmations, reminders, and occasional updates about our services.
• To improve our teaching methods and website experience based on usage patterns, where you have consented to analytics.

第三方服務

• Clerk — handles account creation and authentication.
• Supabase — stores your profile, lesson records, and package information.
• Cal.com — manages lesson scheduling and booking.
• PayPal — processes payments. We do not store your payment information.
• Vercel — hosts our website and may process limited technical data necessary to operate, secure, and troubleshoot the service. Vercel Analytics is enabled only after you consent to analytics.
• Google Analytics — helps us understand how visitors use our website and is enabled only after you consent to analytics.
• We do not sell, rent, or trade your personal information to any third parties.

資料保護

• We use reasonable technical and organizational measures to help protect your personal information.
• Access to your data is limited to only what is necessary to provide our services.
• We regularly review our security practices to keep your information safe.

Cookie 與分析

• We use essential cookies and similar technologies where necessary for the website to function properly, including account authentication and security.
• With your consent, we use Google Analytics and Vercel Analytics to understand how visitors use our website and improve the user experience.
• If you choose “Necessary Only,” these analytics tools will not be loaded. Essential service data may still be processed where necessary to operate the website, manage bookings and payments, maintain security, prevent fraud, and troubleshoot technical issues.
• You can manage your analytics preferences using the cookie banner on our website.

資料保留

• We retain your information for as long as your account is active or as needed to provide our services.
• We generally process deletion requests within 30 days. Certain records may be retained for longer where necessary for legal, accounting, payment, fraud prevention, or dispute-resolution purposes.
• Lesson and transaction records may be retained for as long as reasonably necessary to provide the service, manage payments, resolve disputes, or meet legal obligations.

兒童隱私

• Our services are intended for users aged 18 and above.
• Users under 18 must have parental or guardian consent before using our services.
• We do not knowingly collect personal information from children under 13.